#GRUNDFOS SCALA 2 PROBLEM INSTALL#
#GRUNDFOS SCALA 2 PROBLEM PATCH#
#GRUNDFOS SCALA 2 PROBLEM UPGRADE#

The email only said that someone would contact me soon. REPLY RESPONSE: I was not given a tracking number in the email response from Grundfos. Apparently their reply was just left to appear they care about customer service for people checking reviews. I would stay as far away from the Groundfos brand as possible.NOTE: Grundfos left a reply asking to provide more information which I did but they never bothered to reply after contacting them via email (no phone number was provided). Kind Regards Aaron Hollingworth Grundfos Pumps ĝetails of the fault, what happened and when and what has already been done to assess and/or rectify the situation, including who you have been in contact with at Grundfos Pumps in Australia I look forward to hearing from you and investigating the matter further.Name of the Grundfos Authorised Dealer where you purchased the product, name of person you were dealing with and proof of purchase.ĝetails of the pump including nameplate.Please send the following details to and I’d be happy to follow up this matter for you and involve the relevant people to assist you: It sounds like something went wrong in this process and we would love to investigate further and see how we can rectify this for you. Our products also come with a 2 year warranty, so unless the requirements to qualify for the warranty have not been met or voided for some reason, there is no reason, in the unlikely event there is a fault, that you shouldn’t be able to notify your place of purchase (the local or online dealer), provide proof of purchase and receive a new/replacement pump under warranty. At Grundfos we continue to pride ourselves on both the highest quality products and excellent service for our customers. Hi Jessie, We’re sorry to hear you’ve had such an unsatisfactory experience with our products and service. Not a happy Grundfos customer and I certainly will make sure that a Grundfos pump never enters my house again.

#GRUNDFOS SCALA 2 PROBLEM INSTALL#

I really feel sorry for the plumbers who install this model of Grundfos pump as they have to replace the pumps on their own time which is not right as it is at their own expense. This has caused me serious stress and hassle, and I will be looking for Grundfos to pay for the costs of the damage caused by the leak to my ceiling. I have since read numerous bad reviews online about this water pump complaining about the exact same leak issue that I have encountered. I can't understand why a company with the reputation of Grundfos does not recall all installations of the model (Part number of the pump:- 98562865) that I have, as there is clearly a design issue with the pump.

This time however, the leak was more serious and my downstairs kitchen/dining ceiling is destroyed. In both cases, the Grundfos pump was installed for approximately 7-8 months before the pump started leaking. I couldn't believe that lightening has stroke twice with the same Grundfos model pump leaking, eventhough I'd been told that the design issue leak had been fixed. I did assume that it was a shower tray leaking, but the handyman diagnosed the issue to the Grundfos water pump leaking.

#GRUNDFOS SCALA 2 PROBLEM PATCH#

That is until a few days ago, when I noticed a wet patch on the ceiling downstairs in the kitchen/dining area and I called out a handyman to have a look. I took him on his word, assuming the replaced pump would have no leak issues. He did mention to me that the pump supplier, that he bought the pump from, told him that there was a known leak issue with this particular Grundfos pump and that all replacement models should have the issue fixed. I reported this to the plumber and in fairness to him, he replaced the pump as quickly as he possibly could. That is until one day a few months later I noticed a water leak underneath the pump when I opened my hotpress to grab a towel. I went with it and in fairness the first few months it worked a dream.

#GRUNDFOS SCALA 2 PROBLEM UPGRADE#

During the upgrade the plumber advised that I use a Grundfos pressurised water pump to provide a good water flow to my sink taps and showers as Grundfos were considered a premium brand of pump. Hi, I did a major upgrade/retrofit to my house in Ireland and installed a new Hitachi Heat-pump to replace a Gas Boiler. Leaking Grundfos Water Pump (known issue:- part number 98562865))

Grundfos scala 2 problem